TERMS AND CONDITIONS
Laser Tech Pod – Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to services provided by Laser Tech Pod Ltd (“Laser Tech Pod”, “we”, “us” or “our”). By booking, purchasing or proceeding with a service, repair, inspection or other work, the customer agrees to these terms.
1. Services
Laser Tech Pod provides independent servicing, preventative maintenance, diagnostics, testing and repair services for aesthetic laser and light-based equipment.
The exact work carried out will depend on the service booked, the machine presented and its condition at the time of inspection.
Unless specifically stated otherwise, Laser Tech Pod is an independent service provider and is not affiliated with or authorised by the original manufacturer of the equipment.
2. Servicing & Inspections
A service or inspection represents an assessment of the machine's condition and performance at the time the work is carried out.
Where applicable, servicing may include visual inspection, internal inspection, cleaning, preventative maintenance, cooling-system checks, electrical checks, energy-output testing and performance testing.
A service does not guarantee that a machine will remain fault-free following the service and should not be interpreted as a guarantee of future reliability.
Any recommendations, observations or limitations identified during the service will be recorded on the service report where appropriate.
3. Repairs & Diagnostics
Where a machine or handpiece is presented with a fault, Laser Tech Pod will carry out reasonable diagnostic work to identify the likely cause.
Where additional parts or significant additional work are required, the customer will normally be informed before those costs are incurred.
Replacement parts and components are charged separately unless expressly included within the quoted price.
Repairing one identified fault does not guarantee that unrelated components or faults will not subsequently develop.
Where we are unable to repair the reported fault, our advertised no-fix/no-fee policy will apply where specifically offered. This does not necessarily cover costs already agreed for parts, shipping, third-party services or other expenses.
4. Machine Condition
Customers must disclose any known faults, previous repairs, modifications, damage or operating issues before work begins where reasonably possible.
Laser Tech Pod cannot be held responsible for pre-existing faults or for failures arising from aged, degraded, damaged or previously modified components.
If we identify an issue which, in our professional opinion, could affect safe or reliable operation, this will be communicated to the customer and may be recorded on the service report.
We reserve the right to stop work or decline to return a machine to operation where continuing the requested work would, in our reasonable opinion, be inappropriate or unsafe.
5. Energy & Performance Testing
Measured output may differ from the value displayed by the machine. Screen settings should not necessarily be interpreted as independently measured delivered energy.
Testing results apply to the machine and handpiece tested, under the conditions present at the time of testing.
Results from different machine models, measuring equipment or testing conditions may not be directly comparable.
6. Workshop Services
Customers are responsible for arranging delivery and collection unless otherwise agreed.
Machines sent by courier must be appropriately packaged. Laser Tech Pod is not responsible for damage occurring during third-party transportation except where liability legally rests with us.
Customers should back up any machine data where applicable before sending equipment to us.
7. On-Site Services
Where an on-site appointment has been booked, reasonable access to the equipment and a suitable working environment must be provided.
Additional charges may apply where significant additional work, travel or waiting time is required beyond the original booking.
8. Quotes, Parts & Additional Work
Quotes are based on the information available at the time and may change if additional faults or required components are identified after inspection.
No significant additional charge will be incurred without customer approval.
Parts supplied remain the property of Laser Tech Pod until payment has been received in full.
9. Payment
Payment is due in accordance with the terms shown on the invoice or at checkout.
Laser Tech Pod reserves the right to retain equipment until outstanding amounts relating to the work have been paid.
Late or failed payments may result in services being suspended.
10. Cancellations
We ask customers to provide as much notice as reasonably possible when cancelling or rescheduling an appointment.
Laser Tech Pod reserves the right to charge reasonable costs for late cancellations, non-attendance or travel already incurred.
11. Service Reports
Service reports reflect our findings and professional opinion at the time of inspection.
Reports must not be altered or presented in a misleading way.
A service report is not a guarantee of future performance and does not replace the customer's own responsibilities regarding operation, training, insurance, risk assessments, local rules or regulatory requirements.
12. Limitation of Liability
Nothing in these terms excludes liability that cannot legally be excluded.
To the extent permitted by law, Laser Tech Pod will not be responsible for indirect or consequential losses, loss of revenue, loss of appointments, business interruption or loss of profit arising from machine failure or downtime.
Our liability relating to a particular service will, where legally permitted, be limited to the amount paid to Laser Tech Pod for the service giving rise to the claim.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.