PRIVACY POLICY

Laser Tech Pod is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Who We Are

Business name: Laser Tech Pod
Contact email: lasertechpod@gmail.com
Service area: United Kingdom

If you have any questions about this policy or how your data is handled, you can contact us using the details above.

2. What Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Business or clinic name

  • Machine details provided during enquiries or servicing

  • Any information you submit via contact or booking forms

  • Communication records (emails, messages, service reports)

We do not knowingly collect sensitive personal data.

3. How We Collect Your Data

We collect data when you:

  • Fill out a contact or booking form on our website

  • Email or message us directly

  • Engage us for servicing, repairs, or diagnostics

  • Communicate with us before or after a service visit

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries

  • Arrange and carry out servicing and repairs

  • Provide service reports and documentation

  • Communicate before, during, and after a job

  • Maintain records for business, legal, and insurance purposes

We only use your data where there is a legitimate business reason or where you have provided consent.

5. Legal Basis for Processing Data

Under UK GDPR, we process your data based on:

  • Consent – when you submit a form or contact us

  • Contractual necessity – to deliver agreed services

  • Legitimate interest – record keeping, service history, and dispute resolution

  • Legal obligation – where required for tax, insurance, or legal compliance

6. Data Sharing

We do not sell, rent, or trade your personal data.

Your data may only be shared where necessary with:

  • Parts suppliers or manufacturers (for diagnostics or warranties)

  • Accountants or insurers (where legally required)

  • Legal or regulatory bodies (only if required by law)

All third parties are expected to handle your data securely and lawfully.

7. Data Storage & Security

We take appropriate steps to protect your data, including:

  • Secure email and device access

  • Password-protected systems

  • Limited access to personal data

We retain personal data only for as long as necessary for business, legal, or regulatory reasons.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permitted)

  • Object to or restrict processing

  • Request data portability

To exercise your rights, please contact us using the details above.

9. Cookies & Website Analytics

Our website may use standard cookies or analytics tools to improve performance and user experience.

You can control or disable cookies through your browser settings.

We do not use cookies to personally identify you.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Laser Tech Pod
Email: lasertechpod@gmail.com