Laser Tech Pod – Membership Terms & Conditions
Last updated: September 2026
These Membership Terms apply in addition to the Laser Tech Pod General Terms & Conditions.
By joining a Laser Tech Pod membership, the customer agrees to the terms applicable to their selected membership.
1. Memberships
Laser Tech Pod currently offers two levels of membership:
Service Membership – £49 per month
Designed to spread the cost of routine annual servicing across the year.
The Service Membership includes:
One standard annual service per membership year
Machine inspection and preventative maintenance
Energy-output and performance testing where applicable
Service report
Annual service reminder
Priority workshop booking
Technical support for general machine-related queries
The annual service is carried out at the Laser Tech Pod workshop. The customer is responsible for bringing the machine to the workshop or arranging and paying for suitable transportation.
Repairs, replacement parts and components are not included within the £39 Service Membership.
Care Membership – £169 per month
Designed for clinics wanting ongoing technical support and additional protection against unexpected repair labour costs.
The Care Membership includes:
One standard annual workshop service per membership year
Machine inspection and preventative maintenance
Energy-output and performance testing where applicable
Service report
Priority workshop booking
Priority technical/WhatsApp support
Diagnostic support
Repair labour included for eligible repairs
Customer pays only for replacement parts/components required for the repair
Unless specifically agreed otherwise, repairs covered by the membership are carried out at the Laser Tech Pod workshop.
Replacement parts, components, consumables, handpieces/handles, diode stacks, lamps, power supplies and other hardware are not included and will be charged separately where required.
Important: The Care Membership is not an insurance policy, extended warranty or unlimited parts-and-repairs plan.
2. Eligible Machines
Membership is provided per machine unless otherwise agreed.
Laser Tech Pod may request details of the machine, including make, model, serial number, age, condition and known faults before accepting a Care Membership.
Care Membership is intended to provide ongoing support for operational equipment and must not be used to obtain subsidised repairs for a machine with a known significant pre-existing fault.
Laser Tech Pod reserves the right to inspect a machine before accepting it onto the Care Membership.
3. Existing & Pre-Existing Faults
Faults which existed, were known about, or were reasonably apparent before joining the Care Membership are not automatically covered by the included repair labour.
Any such repairs may be quoted separately.
This is particularly important where a machine is joining the membership for the first time.
4. Minimum Membership Term
Memberships have a minimum initial term of 12 months.
Monthly payments spread the cost of membership across the membership year and should not be interpreted as a month-to-month service which can be cancelled immediately after receiving the annual service or repair work.
After the initial 12-month period, the membership will continue on a monthly basis unless cancelled in accordance with these terms.
5. Annual Service
One standard service is included during each complete membership year.
Unused services do not accumulate and cannot normally be transferred into subsequent membership years.
The annual service has no cash alternative and cannot be transferred to another customer or machine without prior agreement.
6. Repair Labour – Care Membership
Included repair labour relates to reasonable diagnostic and repair work undertaken by Laser Tech Pod on the registered machine.
Membership does not guarantee that every fault can be repaired.
Certain work may require specialist equipment, manufacturer intervention or third-party repair facilities. Where this occurs, any external costs will be discussed with the customer before proceeding and are not automatically included within the membership.
7. Parts & Components
Unless expressly stated otherwise, replacement parts and components are charged separately.
The customer will normally be advised of the expected cost before chargeable parts are ordered.
Laser Tech Pod will endeavour to source appropriate replacement parts but cannot guarantee availability, particularly for older, discontinued or manufacturer-restricted equipment.
8. Multiple Machines
Membership covers one registered machine.
Clinics operating multiple machines should contact Laser Tech Pod for multi-machine membership pricing.
A membership cannot routinely be moved between machines depending upon which machine requires servicing or repair.
9. Payments
Membership fees are collected monthly using the payment method selected at checkout.
The customer is responsible for maintaining a valid payment method.
If a payment fails or the account becomes overdue, membership benefits may be suspended until the account is brought up to date.
10. Cancellation
The initial membership commitment is 12 months.
Cancellation during the initial term does not automatically remove the customer's obligation to pay the remaining membership fees.
After completion of the initial term, membership may be cancelled by providing 30 days' notice.
Where appropriate, Laser Tech Pod may agree to cancellation following permanent disposal of the registered machine or closure of the customer's business.
11. Fair Use
Membership is intended to provide genuine ongoing technical support and maintenance.
Laser Tech Pod reserves the right to review or refuse excessive, unreasonable or abusive use of technical support or repair services.
Membership does not cover damage resulting from misuse, accidental damage, unauthorised modification, unsuitable operating conditions, neglect, incorrect maintenance, transportation damage or work undertaken by another repair provider.
12. Manufacturer & Parts Availability
Laser Tech Pod is an independent service provider and does not control manufacturer parts availability.
Membership does not guarantee access to proprietary components, software, passwords, technical information or manufacturer-only services.
13. Changes to Membership
Laser Tech Pod may update membership pricing, benefits or terms from time to time.
Existing members will be given reasonable notice of material changes. Changes to pricing will not retrospectively alter amounts already paid.
14. General Terms
Laser Tech Pod's General Terms & Conditions also apply to all servicing, testing, diagnostics and repairs performed under membership.
Where these Membership Terms specifically address a membership benefit, these Membership Terms will apply.